Have a question, a problem or a suggestion? Get in touch — we usually reply within 1–2 business days.
Frequently asked questions
How do I record a trail?
On the main screen choose “Tracking”, then Start. The app records your trail using GPS. When you finish, save it under your own name.
I recorded a trail with no signal — was it saved?
Yes. With no internet the trail is saved on your phone and uploads automatically as soon as you are back online.
How do I delete my account?
In the app: Options → My Profile → “Delete account”, which requires password confirmation. Your account and all data are permanently removed.
The app stopped recording in the background
That is usually battery optimisation on Android, or “Precise Location” being off on iPhone. The setup instructions are on the homepage, under “Do this first”.
Anything else
For any other matter, email us at the address above — we are happy to help.